When employees truly care about their customers, co-workers, and the company's overall mission, that attitude will show in the bottom line. The best way to develop empathetic employees is to lead by example.
John Wooden, former coach of the UCLA Bruins, told leaders to “make each day your masterpiece.” I love that! We as leaders need to take that same approach. As you know from some of my previous articles, I’m a firm believer in servant leadership.
For the second year in a row, Art Barter has been named "Top Thought Leader" by Trust Across America. Art is routinely sought after to share his insights into instilling trust within an organization. As the President & CEO of Datron World Communications, Art has build the company’s culture to a high trust environment.
When you make what I call a command decision and tell your team what they are going to do to move forward, it is important that you take the time to explain why you are making the decision.
When you have times of challenge, don’t shy away from your core values. Don’t compromise your values in order to obtain or retain business. Your core values must stay intact. Core values are more important to the vitality of the company than any financial goals.
Employees, including CEO Art Barter, are busy packing hygiene kits for homeless men in a local program. The company also adopts a struggling family each year, and employees donate gifts and gifts cards to help it through the holiday season.